Help

Need Help?

Please send us an email at meryl@merylscookies.com

The friendly staff at Home Plate Cookies is always ready to help. If you have questions about your order, about an item, our website, or just about anything at all, send us an email! We’re here to help!

-our hours (9am-5pm est) Monday-Friday
We will do our best to respond to any questions you may have during our business hours.  Thanks.

Payment Details

In order to make the checkout process safe and easy we use Paypal to finalize your transaction.

What if I don’t have a Paypal account?

At the last step of checkout, you will be taken to a secure Paypal website to pay. You can click “Pay with credit card”, if you do not want to use a “Paypal account”.

You do not need to be a member and you are still able to pay with any major credit card.

Shipping Information
Shipping is totalled at checkout, determined by actual location during the checkout process.

Shipping & Delivery
We use USPS Priority mail to ship our cookies. Please give us 1-3 days to process your order, and Priority mail is 2-3 days once shipped. You will receive a confirmation email from paypal once the order is placed, and once shipped, you will receive a confirmation ship email. Please check your delivery address carefully, this is where we will ship the cookies too. If we ship to an incorrect address, we will do our best to remedy the problem, but you may be charged for the shipping again.

Deliveries to Hospitals, Hotels and Colleges
When delivering to these types of addresses, we guarantee delivery to the mailroom or receiving department at the location. It is then the responsibility of this department to deliver the package to the correct recipient. This may cause delays as the mailroom or receiving department does not guarantee delivery within a given period of time.

Freshness Recommendations
Because Home Plate Cookies’ products do not contain preservatives, we recommend that you enjoy our cookies immediately, or within the ‘Best Buy’ date on your box. You may also freeze immediately for a later use.

USPS Priority Mail Delivery Charge
Arrives in 2-3 days once shipped (not including Sunday)
Here is an estimate shipping price scale: (Actuals dependent on zipcode and are calculated at checkout via USPS server)

Up to $20.00
$8.99

$20.01 – $40.00
$10.99

$40.01 and up
$14.99

$60.01 and up
$18.99

 

USPS Express Mail Delivery Charge
Arrives in 1-2 days once shipped (not including Sunday)
Here is an estimate shipping price scale: (Actuals dependent on location)

$20.01 and up
$40.99

$100.01 and up
$60.99